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42 answers, one page

Everything you wanted to ask, without the sales pitch.

These are the real questions our coordinators hear every day. If yours isn't answered below, call us at (303) 893-8200 — we'd rather talk it through than have you guess.

42 questions 9 categories Searchable No fluff
The short version

Four things most people ask.

  • How much does a local move cost? Most Denver metro moves run $289–$629 for the first two hours, depending on home size. Written quote before you book.
  • Is the estimate really binding? Yes. Once you sign, the price is locked unless you add items or services mid-move.
  • How far out should I book? 1–2 weeks for local. 3–4 weeks for long-distance or office, especially in summer.
  • Do you charge for stairs? No. Stairs, long carries, and elevator wait time are all baked into your original quote.
Showing 42 of 42
  • Pricing & payment
  • LocalPricing

    Our typical local rates are:

    • Studio / 1BR: from $289 for the first 2 hours + $129 per additional 30 minutes
    • 2 bedrooms: from $389 for the first 2 hours + $159 per additional 30 minutes
    • 3 bedrooms: from $489 for the first 2 hours + $189 per additional 30 minutes
    • 4+ bedrooms: from $629 for the first 2 hours + $219 per additional 30 minutes

    The final price depends on total volume, stairs, elevator access, and drive time. Every quote is written and binding before you book. See full details on the local moving page.

  • PricingContract

    Yes. Once you sign, the price is locked as long as the inventory and access details you gave us are accurate. The only additions would be things you specifically add later — extra items, packing services, storage, or a same-day change of destination.

    We never add fuel surcharges, stair fees, or "long carry" charges after the fact. Those are all baked into the original estimate. If the actual job takes longer than we quoted, that's our problem, not yours.

  • PricingBooking

    For local moves within the Denver metro, no deposit is required — we hold your date on good faith and a signed written estimate. For long-distance moves and office relocations we ask for a small reservation deposit, typically $100–$200, which is credited toward the final bill.

    Deposits are fully refundable up to 48 hours before your scheduled move date.

  • Payment

    We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, cash, and personal checks. Payment is due at the end of the move, not before.

    For commercial and office moves we also accept ACH transfer and can invoice net-30 for repeat clients. Ask your coordinator for details.

  • PaymentEtiquette

    Tipping is never required, but it's always appreciated. If you'd like a guideline: 5–10% of the total bill, split evenly between crew members, is common. For a $500 move, that's $25–$50 per mover.

    Our movers are paid full hourly wages and never rely on tips to make their income work. Tip because you want to, not because you feel pressured.

  • PricingTransparency

    None. Our written estimate includes:

    • Crew labor at the hourly rate
    • Truck and fuel
    • Stairs, long carries, and elevator wait time
    • Floor runners and door-jamb protection
    • Basic valuation coverage
    • Standard furniture disassembly and reassembly

    The only things that could change the price are things you add mid-move. If that happens, we stop, tell you the new total, and get your approval before continuing.

  • PolicyBooking

    You can reschedule or cancel at no cost up to 48 hours before your move date. Inside 48 hours, we ask for a $75 rescheduling fee to cover the crew we'd already booked.

    Same-day cancellations are charged the 2-hour minimum. This is standard in the industry and it's the only cancellation charge we have.

  • Pricing

    Local moves have a 2-hour minimum, which is standard across the Colorado moving industry. Long-distance and office moves are quoted as a flat project fee, not hourly.

    If your move finishes in under 2 hours — which happens on studios and single-room moves — you still pay the 2-hour minimum.

  • Scheduling
  • Scheduling

    For local moves, 1–2 weeks is comfortable. For long-distance and office relocations, 3–4 weeks is ideal — especially between May and September, when our calendar fills fast.

    We keep same-day and next-day slots open for local moves, but those go first. If you're within 72 hours of a move, call us directly at (303) 893-8200 rather than using the online form.

  • SchedulingUrgent

    Yes, within the Denver metro. We keep two crews on standby every day for same-day and next-day requests. Most same-day jobs are confirmed within 30 minutes of your call.

    Same-day availability is not guaranteed — call us directly rather than using the online form. If we can't take the job, we'll tell you honestly rather than string you along.

  • Scheduling

    Yes. Saturdays are our most popular day, and we run crews seven days a week, 7 AM to 8 PM MT. Holiday moves (Memorial Day, July 4th, Labor Day, Thanksgiving weekend) are available at a small premium and should be booked at least 3 weeks out.

    Sunday moves carry the same rate as Saturday. No hidden weekend surcharge beyond the standard hourly rate.

  • Scheduling

    We give you a 2-hour arrival window, not a single time, because traffic and building access on the previous job can shift things. Most crews arrive at the start of the window or earlier.

    You'll also get a 30-minute heads-up text from your foreman the morning of the move with a precise ETA.

  • Scheduling

    For local Denver moves, typical durations are:

    • Studio / 1BR: 2–4 hours
    • 2 bedrooms: 4–6 hours
    • 3 bedrooms: 6–8 hours
    • 4+ bedrooms: 8–12 hours (sometimes split over 2 days)

    These assume standard packing and access. Stairs, elevator buildings, and long carries can extend each estimate by 30–90 minutes.

  • Scheduling

    Yes. Your move coordinator calls 48 hours before your scheduled date to confirm the plan: arrival window, crew size, truck placement, elevator reservations, parking permits, and any last-minute additions.

    You'll also receive a written confirmation email with your foreman's name and direct mobile number.

  • Insurance & claims
  • InsuranceClaims

    Every move includes basic valuation coverage at no charge — this is the minimum the state requires of licensed movers. For high-value items or full replacement protection, we offer additional options up to full-value protection.

    Claims are handled in-house within 7 business days. No third-party claims department, no runaround. If something breaks during your move, we file the claim, replace the item, and call you — before you've had a chance to notice. Full details live on our Liability & Insurance page.

  • Insurance

    Basic valuation (included free) covers around $0.60 per pound per item. For a 20-pound lamp, that's $12. For a large sofa, it's around $60. That's usually enough for everyday household items — but not for anything valuable.

    Full-value protection covers the item for repair or replacement at its fair market value. It typically adds 2–4% of the total move cost. If you own electronics, artwork, instruments, or furniture worth over $500 per piece, it's almost always worth it.

  • Claims

    Call us at (303) 893-8200 or email [email protected]. Include your move date, your name, a description of the issue, and photos if you have them. That's it.

    We assign the claim to your original coordinator — the same person who booked your move — so you're not explaining the situation to a stranger. Most claims are resolved within 7 business days.

  • Claims

    Thirty days from your delivery date. That's the state minimum, and it's enough time to open every box and check everything carefully.

    If you find something after 30 days, call us anyway. We'd rather work something out than have you unhappy — even outside the window.

  • InsuranceSafety

    We recommend moving these items yourself, in your own vehicle:

    • Cash, jewelry, and small valuables
    • Passports, birth certificates, and legal documents
    • Prescription medication
    • Irreplaceable sentimental items (photo albums, heirlooms)
    • Firearms (unless properly secured and declared in advance)
    • Plants and pets

    Also — anything hazardous or flammable (propane, gasoline, paint thinner, ammunition) can't be loaded on a moving truck by law. Plan to move those yourself or dispose of them before the move.

  • Packing
  • PackingMaterials

    Yes. All boxes, tape, packing paper, bubble wrap, mattress bags, wardrobe boxes, and TV boxes are included in every packing tier. You don't buy anything, and unused boxes are refunded.

    We use commercial-grade materials — heavier corrugate, moisture-resistant liners, acid-free paper for fine art — not supermarket boxes. See the packing services page for the full list.

  • PackingPricing

    Absolutely. Many customers pack the easy stuff (clothes, books, linens, towels) and let us handle the fragile items — dishes, glassware, artwork, electronics. That's our Fragile-Only Packing tier at $189 flat for most homes.

    Just remember: items you pack yourself aren't covered by insurance the same way our packing is. If your box of dishes breaks, that's on you. If ours breaks, we replace it.

  • PackingPricing

    Typical Denver prices:

    • Fragile-only packing: from $189 flat
    • Full-service packing (2–3 BR home): from $649
    • Packing + unpacking (2–3 BR home): from $1,090

    Full-service packing typically adds 20–30% to your total move cost and saves 15–25 hours of work. Compare that to your own hourly rate — most people come out ahead having us do it.

  • Packing

    Every box gets three labels:

    • Room — "Kitchen," "Master Bedroom," "Guest Bath" — written large on every side
    • Priority number — 1 (open first night), 2 (open first week), 3 (everything else)
    • Contents summary — a short list like "dishes & glassware" or "office supplies"

    You also get a master inventory list by email so you can see exactly what's in what box before you arrive.

  • PackingUnpacking

    With our Packing + Unpacking tier, yes. We place boxes in the labeled rooms, unpack the kitchen and bathrooms, hang wardrobe items in closets, and haul away all the empty boxes and packing paper.

    We don't put away personal items like clothing, books, or decor — that's for you to arrange however you like. We get you 80% of the way there, and you finish the last 20% on your own timeline.

  • Long-distance
  • Long-distancePricing

    Long-distance pricing is based on distance, weight, and service level. Some typical 2-bedroom ranges from Denver:

    • Phoenix, AZ (820 mi): from $2,220
    • Austin, TX (920 mi): from $2,380
    • Los Angeles, CA (1,020 mi): from $2,640
    • Chicago, IL (1,000 mi): from $2,540
    • Seattle, WA (1,320 mi): from $3,150
    • New York, NY (1,780 mi): from $3,880
    • Miami, FL (2,070 mi): from $4,320

    See the long-distance page for the full route list and pricing detail.

  • Long-distance

    Dedicated truck: your belongings ride alone on a truck that goes directly from your old door to your new one. No transfer terminals, no offloading, no strangers. Guaranteed pickup and delivery dates, 2–7 day transit depending on distance. This is the faster, more controlled option.

    Consolidated load: your items share a truck with other families moving in the same direction. You pay by the linear foot, not by the truck. 5–14 day delivery window. This is the most affordable option for small loads — studios and 1-bedrooms.

    Rule of thumb: under 8 linear feet, consolidated wins. Over 8 feet, dedicated almost always wins on both price and speed.

  • Long-distance

    On a dedicated truck, typically:

    • 500–1,000 miles: 2–4 days
    • 1,000–1,500 miles: 3–5 days
    • 1,500–2,000 miles: 4–6 days
    • 2,000+ miles: 5–7 days

    Our drivers cover roughly 500–600 miles per day with mandatory rest stops. You get a live GPS tracking link the moment the truck leaves and daily ETA text updates.

  • Long-distanceTechnology

    Yes. Every dedicated truck has live GPS. You receive a tracking link the moment the truck leaves our warehouse and daily ETA texts as your delivery window approaches.

    Consolidated loads don't have live GPS because the truck has multiple pickups and deliveries — but you get scheduled delivery windows and daily status updates from your coordinator.

  • Long-distanceLicensing

    Yes. Summit holds USDOT #3847291 and MC #918372, which are the federal licenses required to move households across state lines. We've been licensed for interstate moves since 2012.

    You can verify our USDOT number on the FMCSA website at any time. If a mover can't give you a valid USDOT number, walk away — they're not operating legally.

  • Office moves
  • OfficeScheduling

    Yes — most of our office moves run Friday evening through Sunday, so your team badges in Monday morning to a fully set-up space. We also run after-hours shifts on weeknights for smaller relocations.

    Our standard promise is zero business downtime. Your team doesn't lose a single billable hour.

  • OfficeIT

    Yes. We handle workstations, monitors, servers, and network equipment. Our standard process:

    • Photograph every cable setup before disconnecting
    • Label every cable at both endpoints
    • Crate servers in shock-absorbing foam and hand-carry them
    • Coordinate with your IT vendor on reconnection

    For larger server rooms we work alongside your IT team and can follow any cabling and documentation standard you require.

  • Office

    Yes, for standard cubicle systems (Herman Miller, Steelcase, Allsteel, and most knockoffs). We disassemble, label every panel and rail, transport, and rebuild to your new floor plan.

    For proprietary or very large cubicle systems, we may work alongside your furniture vendor. Your project manager will confirm during the site survey.

  • OfficeCompliance

    Yes. We've moved HIPAA-regulated medical records, attorney-client files, and financial documents for firms across Denver. Standard protocol for confidential materials:

    • Boxes sealed with numbered tamper-evident tape
    • Signed chain-of-custody log for every box
    • Direct truck loading — no interim storage unless you authorize it
    • Signed delivery verification with your designated contact

    For legal and healthcare clients, we can also provide a confidentiality agreement signed by every crew member on the job.

  • Storage
  • StoragePricing

    Climate-controlled storage rates at our Denver warehouse:

    • 5×5 ft (25 sq ft): from $89/mo
    • 5×10 ft (50 sq ft): from $139/mo
    • 10×10 ft (100 sq ft): from $209/mo
    • 10×15 ft (150 sq ft): from $279/mo
    • 10×20 ft (200 sq ft): from $359/mo
    • 10×30 ft (300 sq ft): from $489/mo

    30 days free with any full-service move. Month-to-month, no long-term contracts, no deposit. See the storage page for full details.

  • Storage

    Yes, by appointment, any day between 7 AM and 8 PM MT. Call or email your coordinator at least 24 hours ahead so we can pull your vault and have it ready.

    We don't offer 24/7 drive-up access because we're not a self-storage facility — only staff can enter the floor. That's the trade-off for having everything climate-controlled, monitored, and secure.

  • Storage

    Yes. The entire warehouse is held at 65–75°F and 45–55% humidity year-round. This prevents warping on wood furniture, mold on fabric, and cracking on leather and art.

    Standard self-storage units in Colorado swing from 20°F in winter to 95°F in summer — that's what damages furniture over a few months. Our warehouse protects against that.

  • Storage

    Motorcycles, scooters, and small trailers, yes — in our 10×15 or larger units. Cars and SUVs can be stored in 10×20 or larger units, but availability is limited and pricing depends on vehicle size.

    RVs, boats, and large trailers we don't store. We can refer you to a dedicated vehicle storage facility nearby.

  • Specialty items
  • SpecialtyPricing

    Typical Denver prices:

    • Upright or spinet: from $329 local
    • Baby grand: from $389 local
    • Full grand: from $449 local

    Price includes a 2–5 person specialty crew, piano boards, quilted pads, skid plates, and stair-climbing equipment. Pianos are placed, leveled, and we can refer you to a Denver tuner for post-move tuning. See the specialty moving page for the full list of items.

  • SpecialtyHeavy

    Yes, up to 1,500 lbs. We use steel pallets, safe dollies, and stair-climbers. Local moves start at $389 depending on weight and access.

    If you're moving a safe over 1,500 lbs or one that needs to go up a tight staircase, call us directly so we can do a proper assessment. We'll tell you honestly if the job is beyond our equipment — and refer you to a safe-specific rigger if it is.

  • SpecialtyCrating

    Yes, in our warehouse or on-site at your home. Every crate is built to the exact dimensions of the piece with 2 inches of clearance on all sides, using 3/4-inch plywood (screwed, not stapled), closed-cell Ethafoam cushioning, and acid-free tissue for fine art.

    Custom crating starts at $179 per piece for standard artwork and scales based on size and complexity. See the specialty moving page for the full crating process.

  • About Summit
  • CompanyLicensing

    Yes. Here are our credentials:

    • USDOT #3847291 (federal interstate license)
    • MC #918372 (federal motor carrier authority)
    • CO PUC HHG-4021 (Colorado household goods permit)
    • BBB A+ Accredited since 2013
    • AMSA ProMover Certified
    • $2M commercial liability insurance

    You can verify our USDOT and MC numbers on the FMCSA website, and our CO PUC permit on the Colorado Public Utilities Commission site. We encourage customers to check.

  • CompanyTrust

    Never. Every mover who touches your belongings is a full-time Summit employee with a background check, health insurance, and at least 90 days of training. No exceptions, even during peak season.

    If we can't staff a date with our own crew, we turn the job down rather than hand it to a third party. It's one of the reasons our damage claim rate is a fifth of the industry average.

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